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    Return Policy

    The Stockton Ports Official Store will only offer exchanges with a receipt.  This excludes items purchased in a pre-order sale. All pre-order sales are final and cannot be exchanged or returned for store credit.

    If you are not completely satisfied with your order, send it back within 30 days for a replacement or an exchange.  The Stockton Ports Official Store does not offer returns.

    All exchanged items must be in re-sealable condition with tags attached and original receipt included. If an item was sent in error, the Ports will cover the shipping of the correct item and reimburse for the shipment of the incorrect item. If an item was incorrectly ordered, we can exchange the item, and charge an additional $8.00 for shipping. Please note, the Stockton Ports Official Store will only refund shipping if the return was the result of our error.



    Send returns to:
    Stockton Ports Official Store
    404 West Fremont Street
    Stockton, CA 95203

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.